“Her performance is above any 5-star rating”
“We have had many Realtors in our 64 years of marriage but none that matched or even came close to our experience with Ashley. She is a professional at the top of her colleagues. She did a thorough market analysis, recommended a selling price far greater than we thought, did a fantastic job of staging it, and to our surprise, sold our house for $25,000 more than our asking price and accomplished it on the first day the house went on the market. Her performance is above any 5-star rating. Carole and George Schwantes.atever it is, the way you tell your story online can make all the difference.”
— George & Carole
“Went out of her way to make the process as easy as humanly possible for us.”
Ashley is the BEST! She helped us purchase our first home! Ashley made the process easy and painless. During our first meeting, she asked us what we were looking for in a house (our must-haves, our wants, and what we could live without). She quickly found several houses that fit our needs, budget, and location preferences. When we found “the one” she helped us put in the offer the same day, and by the next day our offer was accepted! From here, things moved very quickly, and she was instrumental in accomplishing our long list of closing tasks in a short period of time. She was on top of everything! She went out of her way to make the process as easy as humanly possible for us. She communicated directly with our financing team and made sure to plan, schedule and make herself available for all of our due diligence. I highly recommend working with Ashley.
— Ana & Connor
“She bent over backwards, before, during and after the sales demonstrating that her service was human and genuine!”
Wow...where to begin. Ashley came highly recommended from a colleague at work that hired her to oversee the purchase of their home as 1st home buyers. So we trusted her with selling both my parents' house and mine. The most important thing a realtor can do in a sellers market is accurately estimate the value of your house. The second most imoortant thing they do is develop the best strategy for selling your house based on that market (staging, pricing, advertising) at that moment in time. I would give Ashley an A+ on both of these important tasks. Her valuation of our houses was spot on and her strategies for selling our houses under a rapidly changing market was also spot on. My parents house went for sale and under contract at the height end of the crazy 2022 season market. Her strategy for pricing the house below market value to create a bidding war worked perfectly. She estimated we could expect $5-10k over asking. Their house sold for $25k over asking...more than 3x over asking than the average house sale in our area at the time. Just 2 months later, however, the market had already changed when it was time to sell my house. I'm a numbers guy so Ashley painstakingly walked me through every detail of her market survey to calculate a value for the worth of my house. My house was unique, which made the market survey that much more technical. Then her read of the market was just as amazing. By her estimate, listing low and relying on a bidding war was no longer a winning option...the market had changed. This time her recommendation was to market hard (complete with drone video) and price at value. The first offer, which is often the best offer, came in quick but by her estimate also low. After talking with her I was reassured waiting for a higher offer was the right thing to do. It was, as a full price offer did come in just days later...just as she had predicted it would. Beyond simply getting top dollar for our houses Ashley showed the utmost compassion for my aging parents, spending the extra time with them they needed to minimize the stress a big move presents to folks of their ages. She bent over backwards, before, during and after the sales demonstrating that her service was human and genuine! Her first market survey on my house was done before I had even decided to sell. Her efforts on my parents' house included running down the movers to bring them a few items that were missed after the moving truck sped off. She was simply the best realtor I have ever used!”
— Jon
“It took us a year to find the right house and her dedication and involvement never faltered.”
The best Realtor I have ever worked with is Ashley. She is professional, extremely knowledgable, responsive, and proactive. You can be confident that any questions you have Ashley will follow up and contact the appropriate person. In our interaction she contacted not only other Realtors, but builders, builders representatives and lending institutions. Ashley was also willing to work hard to find me the right fit not just a house. It took us a year to find the right house and her dedication and involvement never faltered. Once we found the right house she already had us prepped to immediately put our house on the market and was just as committed to get our house sold. I have only the highest recommendation for Ashley. If you use her, you will be extremely pleased and have a great experience.
— Diana & Jim
“Made our search for a forever home a reality”
Ashley, made our search for a forever home a reality. She went above and beyond our expectations. Her professional, caring, and years of experience made the process stress free. We are so glad to have gone through this process with Ashley. I highly recommend Ashley for all your realtor needs. Thank you for being such a great human being. We are forever grateful!
— Leidy & Rigo
“Quick, good at negotiating, and will get the deal done!”
Ashley provides excellent customer service for her clients. She’s quick, good at negotiating, and will get the deal done! She sold my home in three days. She is one of the best realtor in Tri-Cities area and I would recommend her to anyone!
— Patrich & Hong
"What could have been stressful felt smooth and efficient because she anticipated issues before they arose."
“Ashley is an outstanding realtor (project manager, therapist, contracts specialist, and more...). Her knowledge of contracts is exceptional! She walked us through every detail and ensured our interests were fully protected. She handled the entire process like a true project manager, coordinating inspections, repairs, lenders, and title seamlessly. What could have been stressful felt smooth and efficient because she anticipated issues before they arose and always had a solution ready.
Ashley successfully coordinated the sale of our older Richland duplex while guiding us through the purchase of our new home. The process came with plenty of twists and turns, but she was always there to steer things in the right direction and help us navigate every bend in the road. We couldn’t have asked for a more professional, reliable, and detail-oriented realtor.”
— Zayne
“Held on with a smile and nothing but enthusiasm!”
“We met Ashley by chance while touring open houses one Saturday in October 2024. We were visiting the Tri Cities from California to see if we liked the area, which, spoiler alert- we loved it! Ashley was sooo lovely and didn’t look at us as fresh meat to sell a home to. She seemed genuinely interested about us, what we thought of the area so far and gave us some recommendations on areas to look at while we were visiting. As we figured out the logistics of moving we were grateful to have Ashley direct us as needed. She got us in touch with our amazing mortgage broker, Gina Alvarez, who also helped us navigate the pros and cons of our financial options. We decided the best route for us would be renting and then resuming the house hunting process once we were living in the area. We truly strung Ashley along for quite the rollercoaster ride and she held on with a smile and nothing but enthusiasm! When we finally found “the” house, she got us in quickly to see it before the open house and with Gina’s help to get our preapproval expedited we were able to get our offer sent in the following evening. The sellers accepted our offer (at asking price) within the first 48 hours of being on the market, with other offers on the table, and numerous showings. Ashley knew we had hopes of potentially adding a shop so she made the effort to look through the CC&Rs and create a map of the area with which we could build one. During the escrow process Ashley was able to negotiate multiple seller concessions including a $12k credit towards replacing our roof. This is the third time buying a house for us and having Ashley’s help made it the most seamless and enjoyable! Since the sale she continues to be a familiar face, checking in with us, providing company/restaurant suggestions as needed, and inviting us to any company events. We are happy to recommend Ashley Surbella any chance we get!”
— Cassi & Gregg
“Absolutely excellent in every imaginable way and made the somewhat uncomfy inter-state moving process a breeze”
Ashley is phenomenal. Kind, funny, and smart, and willing to go the extra mile for her clients.
First of all, she dealt well with me being really wishy washy about whether or not I was even going to move -- between the first time I contacted her and when I actually moved was 18 months, and she never expressed any frustration even when I said "I'm not even sure I want to move."
I moved here from across the country and she was willing to be there for every single thing I needed -- she showed me SO many houses. Set aside full days for me multiple times, and showed me many different house on virtual walkthrough. She provided great recommendations and remembered literally everything I told her that I wanted/didn't want.
After I decided to move, she was answered SO many dumb questions for me. She had recommendations at every step of the process, was there when I needed her for property inspection (and recommended a few property inspectors), picked up the keys at closing, and was at my house when I pulled in with my dogs on a Sunday afternoon after driving 1800 miles in 4 days.
I would not hesitate to recommend Ashley to anyone. She was absolutely excellent in every imaginable way and made the somewhat uncomfy inter-state moving process a breeze.
— Dallin